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    Terms and Conditions

    View terms and conditions of Amorepacific’s website

    This Amorepacific Consolidated Membership Agreement consists of the terms and conditions of the Amorepacific Website Services, the Amorepacific Consolidated Membership Beauty Point Services and the Amorepacific Shopping Mall Website Services concerning the use of Internet websites, Beauty Point program and shopping mall websites managed by Amorepacific Corporation.

    Chapter 1 . Amorepacific Website Services

    Section 1. General Provisions

    Article 1 - Purpose

    The purpose of this agreement is to set forth basic matters regarding the terms and procedures of using services (hereinafter “the Services”) provided by Amorepacific Corporation (hereinafter “the Company”).

    Article 2 - Definitions

    Terms used herein are defined as follows:

    ① Member: An individual who has either entered into a user agreement with the Company or received a user ID for the purpose of receiving the Services.
    ② ID: A combination of letters and numbers chosen by the Member and approved by the Company for the purpose of Member identification and use of the Services.
    ③ Password: A combination of letters and numbers chosen by the Member to verify the Member’s received ID and to protect his or her private information.
    ④ Termination: Termination of the user agreement by either the Company or the Member after the sign-up for the Services.
    ⑤ Amorepacific Website: Internet website operated by the Company that allows Members to access various information concerning the Services provided to the Member by the Company and Beauty Point earning and use history.
    ⑥ Beauty Point: Points given by the Company or an affiliate in an alliance with the Company on its points program (hereinafter “Affiliate(s)”) in accordance with the Company’s policy to Beauty Point members to either earn or use in purchase of goods and/or services or to provide a variety of other benefits.
    ⑦ Mall: A virtual place of business that allows the transaction of goods and services set up by the Company using computers and ICT facilities to offer Customers goods and services (hereinafter “Goods and Services”). The term Mall can also refer to the mall operator or the Website of the Company.
    ⑧ Customer: A Member or a non-Member who accesses the Mall and receives the Services in accordance with this agreement.

    Article 3 - Revision of Agreement

    ① This agreement may be revised to reflect the changes in the Company’s business conditions or according to business policy. However, the Company must notify its Members of such revision and the particulars of the revision seven (7) days (or thirty (30) days in advance if the revision is disadvantageous to Members) before the date the Company wishes to implement the revised agreement (hereinafter “Effective Date”) in one or more ways stipulated below:
    1. Announcement on the Company’s and the Affiliates’ Websites (www.amorepacific.com, www.amorepacificmall.com, www.osulloc.com, www.aritaum.com, www.innisfree.co.kr, www.marine-plus.co.kr, www.beautypoint.co.kr and others)
    2. Notification via e-mail or phone;
    3. Notification via text message (SMS, LMS, MMS, mDM, push notifications and others);
    4. Notification via fax or postal mail;
    5. Posting at each stores and franchises of the Company and the Affiliates.
    ② When notifying Members of a revision of this agreement and the particulars of the revision via e-mail, phone (including mobile phones), fax or by using an address, the Company shall use the latest Member information on record.
    ③ As a rule, any revised agreement (hereinafter “Revised Agreement”) pursuant to this Article shall be deemed valid from its Effective Date.
    ④ Members who object to the Revised Agreement may withdraw their membership or file a formal objection. Members who neither withdraw their membership nor file an objection within thirty (30) days from the notification stipulated in Paragraph 1 will be deemed as given consent to the Revised Agreement.
    ⑤ Notification methods stipulated in this Article shall apply to other notifications and notices hereunder unless specified otherwise.

    Article 4 - Integrated Management

    The Company is in integrated management of all its websites, including various brand-specific websites. The Company shall inform Members of said integrated management during membership application. Members will be able to use a single ID and Password to log into brand-specific websites and other websites managed by the Company.

    Article 5 - Matters Outside the Agreement

    If matters not stipulated in this agreement exist under relevant laws and regulations, such regulations may apply.

    Section 2. Members

    Article 6 - Membership Application

    ① Customers may provide consent by reading the terms and conditions, filling out the information required in the application form provided by the Company, and then agreeing to the terms and conditions by clicking on the consent checkbox. Clicking on the consent checkbox constitutes the subscriber’s consent to the terms and conditions herein.
    ② The Company shall register subscribers as per the above Paragraph 1, except under the following circumstances:
    1. If the subscriber has previously lost his or her membership as per this agreement;
    2. If the information provided by the subscriber contains falsified claims, is incomplete, and/or contains errors;
    3. If the subscriber has used another person’s name;
    4. If the subscriber has applied with the intention of disrupting social order and/or established morals and customs;
    5. If the subscriber fails to meet other eligibility requirements defined by the Company.
    ③ In the following circumstances, the Company may withhold approval on membership application until such circumstances are resolved.
    1. Facilities or equipment required for the Services running at maximum capacity;
    2. Experiencing technical difficulties;
    3. Withholding membership approval deemed otherwise necessary by the Company.
    ④ Membership is considered established upon notification of the Company’s membership approval to the Member.
    ⑤ All information pertaining to the Member given in the application form will be assumed to be factual. Customers who fail to provide their actual name and/or correct information will not be able to receive protection of the law and may have limited access to the Services.
    ⑥ Members are required to immediately notify the Mall via e-mail or other means of any changes to the information registered during the membership application process. The Company will not be held responsible for any disadvantages that may arise by the Member’s failure to notify the Company.

    Article 7 - Restrictions to Membership Application

    The Company restricts the membership of children under the age of fourteen (14) in accordance with Company policy and in the interest of protecting children’s personal information.

    Article 8 - Membership Withdrawal and Revocation

    ① Members may terminate this agreement and request membership withdrawal at any time to the Company, who then shall process the request immediately.
    ② The Company may restrict, suspend or revoke a Member’s membership if the following circumstances apply:
    1. The member registered falsified information during membership application;
    2. The member fails to pay for Goods and Services purchased via the Mall or any outstanding payment due in relation to the use of the Mall by due date;
    3. The member violates e-commerce related rules such as interfering with the use of the Services or stealing information of others;
    4. The member deliberately impedes the operation of the Services;
    5. The member distributes malware that causes malfunction of ICT systems or destroys data;
    6. The member exploits a malfunction or an error in ICT systems and uses the Services in an abnormal manner;
    7. The member uses personal information, user ID and Password of others illegally;
    8. The member copies, distributes or uses for commercial purposes without the Company’s prior consent information obtained by using the information of the Services;
    9. The member uses the Services to engage in activities prohibited by laws and regulations, this agreement and/or activities that violate public order and standards of decency;
    10. The member engages in activities that defame others or cause others harm;
    11. The member transmits large volumes of data or information that is advertisement in nature for the purpose of disrupting the stable operations of the Services;
    12. The member infringes upon the intellectual property rights of the Company, other Members and/or others;
    13. At the request of outside agencies such as the Korea Communications Standards Commission or in the event of an authoritative interpretation by the National Election Commission concerning illegal election campaigning;
    14. The member posts obscene materials or links on website(s) or forum;
    15. The member violates the terms and conditions defined by the Company, including this agreement, and/or relevant laws and regulations;
    ③ When revoking a Member’s membership status, the Company shall expunge the member’s registration. In such case, the Company shall inform the Member and offer him or her at least thirty (30) days to provide an explanation before expunging the record of membership.

    Article 9 - Notifications to Members

    ① The Company shall send notifications to its Members at previously chosen e-mail address stipulated in the agreement or via the method registered during membership application.
    ② Should the Company need to notify unspecified number of Members, it may post the notice on its online service forum for a duration of one (1) week or longer in lieu of individual notifications. However, any notices regarding matters of severe impact on the transaction of the Member must be sent out individually.

    Section 3. Provision and Use of the Services

    Article 10 - Obligations of the Company

    ① The Company is prohibited from disclosing or distributing personal information of Members obtained in the course of providing the Services to a third party without the prior consent of the Member. This, however, does not apply in any of the following circumstances:
    1. As requested by a governmental body in accordance with the Telecommunications Business Act and other laws and regulations;
    2. For use in a criminal investigation or at the request of the Korea Communications Standards Commission;
    3. As requested in accordance with procedures defined in other relevant laws and regulations.
    ② Within the scope stipulated in the above Paragraph 1 and for purposes related to its business, the Company may create and use statistical data on the personal information of Members in part or whole and may send cookies to Members’ computers via the Services. Members can change their computer’s browser settings to refuse cookies or warn them of incoming cookies.

    Article 11 - Obligations of the Member

    ① Members are prohibited from doing the following in using the Services.
    1. Falsely use another Member’s ID;
    2. Copy, alter, publish, broadcast or disclose to a third party any information the Member obtained from the Services without the prior consent of the Company for purposes outside of member’s use;
    3. Infringe upon copyrights and other types of rights of the Company and others;
    4. Post, disclose or distribute to a third party any information, texts and/or drawings that violate the Company’s policy, public order, established social morals and customs;
    5. Engage in any activities that are clearly associated with a criminal act;
    6. Engage in any activities that violate other relevant laws and regulations.
    ② Members must comply with relevant laws and regulations, matters stipulated in this agreement, guidelines on using the Services and precautions.
    ③ Members must comply with the restrictions of use posted under service announcements or notified separately by the Company.
    ④ Members are prohibited from engaging in any type of profit-making activity using the Services without the prior consent of the Company.

    Article 12 - Members’ Obligations on ID and Password

    ① The responsibility of managing ID and Password lies with the Member. Members are held solely liable for any and all outcomes resulting from poor management and/or improper use of ID and Password assigned to the Member.
    ② Members must inform the Company of any cases of improper use of ID and Password by others or any other security breaches.

    Article 13 - Provision of Information

    The Company may provide Members with various information concerning the Members’ use of the Services, including the Company’s brands and products, websites of related brands, stores and events via e-mail or postal mail. Members who do not wish to receive such information may unsubscribe via the membership application menu or the member profile edit menu.

    Article 14 - Interaction with Advertisers

    The Company will not be held liable for any losses or damages incurred as a result of the members’ participation in advertisers’ promotional activities either published on or run as part of the Services, or the members’ correspondence or interaction with advertisers.

    Article 15 - Posts by Members

    The Company will not be held liable for materials posted, published, or transmitted via e-mail or any other means by members in using the Services and can delete such materials without prior notification to the Member if deemed as any of the following circumstances.
    1. If the material slanders, violates the privacy, or defames other Members or non-Members;
    2. If the material hinders or has the potential to hinder stable operation of the Services;
    3. If the material is related to a criminal act;
    4. If the material violates intellectual property rights and other types of rights of the Company and third party;
    5. If the post has exceeded the expiration date set by the Company;
    6. If the material is deemed to be in violation of other relevant laws and regulations.

    Article 16 - Rights and Obligations Concerning Posts

    ① The Company reserves copyrights and intellectual property rights on all posts and publications made by the Company.
    ② Members are prohibited from copying, transmitting, publishing, distributing, broadcasting, using for monetary purposes or allowing a third party to use information with intellectual property rights held by the Company obtained in the course of using the Services without the prior consent of the Company.
    ③ The Company, in case of using a copyrighted material of a Member as per this agreement, shall notify the concerned Member of the fact.
    ④ If a post made by a Member has reasonable grounds to be deemed as violating the rights of the Company or a third party, or is against public order and standards of decency, the Company may at its own discretion delete the post and inform the concerned Member of the fact.

    Article 17 - Customer Message Board-

    ① The responses to questions posted on the customer message board are subjective answers based on the knowledge of experts. The Company does not represent the opinions of the given replies.
    ② Experts may refer to questions asked and answered previously to provide an appropriate reply in response to questions posted by Members.
    ③ The details of the questions and replies made via the Services may be used for academic purposes, published, and/or used as part of the FAQ service after removing all personal information.
    ④ Consultation may not be provided for the following:
    1. Repeatedly asked questions;
    2. Questions asked using expressions or phrases against common sense;
    3. Requests for a diagnosis;
    4. Questions regarding treatment, testing, and medication costs;
    5. Other questions deemed inappropriate by the Company.

    Article 18 - Service Operation Hours

    ① The Services are provided 24 hours a day, 7 days a week as long as there are no operational or technical error or other special circumstances. However, the Services may become unavailable in part or whole under exceptional circumstances such as when required by the Company, including inspection of facilities, or during events beyond the Company’s control such as system failure or surge in service demand.
    ② The Company may restrict a specific hour of availability on some of the Services, which shall be announced or notified to its Members in advance.

    Article 19 - Obligations Concerning Using the Services

    Members are prohibited from using the Services to engage in activities to sell illegal products, especially, hacking, earning money using ads, commercial activities via lewd websites, or illegal distribution of software. The Company will not be held liable for any earning, loss, or legal repercussion from relevant organizations resulting from a violation of the above.

    Chapter 2. Amorepacific Consolidated Membership Beauty Point Services

    Section 1. General Provisions

    Article 1 - Purpose

    The purpose of this agreement is to clearly define all the rights and obligations pertaining to the Company, Amorepacific Beauty Point Affiliates, and Amorepacific Beauty Point Members under the Company’s Amorepacific Beauty Point Membership program. The terms and conditions stipulated in this Chapter are special provisions on the Company’s Amorepacific Beauty Point. Terms established in other relevant agreements take precedence in matters other than Amorepacific Beauty Point.

    Article 2 - Definitions

    Terms used herein are defined as follows:
    ① Amorepacific Beauty Point (hereinafter “Beauty Point”):
    Points given by the Company or Beauty Point Affiliates in accordance with the Company’s policy on Beauty Point service to Beauty Point Members to either earn or use in purchase of Goods and Services or to provide a variety of other benefits.
    ② Beauty Point Affiliates (hereinafter “Affiliates”):
    Businesses that have entered into a Beauty Point alliance agreement with the Company, including corporations and sole proprietors. The Company’s subsidiaries, including innisfree, ETUDE HOUSE, and eSpoir, as well as non-subsidiaries can become an Affiliate by entering into a Beauty Point alliance agreement with the Company.
    ③ Total Beauty Services:
    Provision of a comprehensive range of information about the goods and services related to the Services of the Company and its Affiliates such as cosmetics, skincare, green tea, wellness and health and related services by the Company and Affiliates to its Beauty Point Members.
    ④ Beauty Point Member (hereinafter “Member”):
    Customers who have agreed to the terms and conditions of this agreement and of personal information related details and whose membership application has been approved following an identification verification process provided by the Company and the Affiliates to obtain the rights to receive Beauty Point services and Total Beauty Services.
    ⑤ Stores:
    Refers to brand stores of the Company and the Affiliates within department stores and supermarkets, independent brand stores of the Company and the Affiliates, and franchise stores licensed with the Company or an Affiliate in accordance with the Fair Transactions in Franchise Business Act.
    ⑥ Door-to-door Counselors:
    Refers to self-employed individuals who sell the products of the Company or an Affiliate through (sponsored) door-to-door sales in accordance with the Act on Door-to-door Sales.
    ⑦ Amorepacific Membership Beauty Point Card (hereinafter “Membership Card”):
    Refers to the membership cards issued by the Company or an Affiliate to its Members to use Beauty Point services.

    Article 3 - Key Content of the Membership Services

    Members are eligible to receive the following services from the Company and the Affiliates. However, the scope and particulars of the services may be subject to addition, change and exclusion.
    ① Beauty Point Services
    Members can earn and use Beauty Points in receiving Goods and Services offered by the Company and its Affiliates.
    ② Total Beauty Services
    Members can receive a comprehensive service of information on the Goods and Services related to skincare, diet, wellness and health required to enjoy a more beautiful life based on the beauty service knowhows of the Company and its Affiliates.
    ③ Service of providing information (including coupons) from nearby marketing locations (optional)
    The Company may provide to its Members location-based services with the consent from Members on Beauty Point application service to offer various benefits useful in daily life. The particulars of the location-based services are set forth in the Terms of Location-based Service and Policy on Personal Information posted on the Beauty Point Website and application.

    Article 4 - Revision of Agreement

    ① This agreement may be revised to reflect the changes in the Company’s and Affiliates’ business conditions or according to business policy. However, the Company and/or Affiliates must notify its Members of such revision and the particulars of the revision seven (7) days (or thirty (30) days in advance if the revision is disadvantageous to Members) before the date the Company wishes to implement the revised agreement (hereinafter “Effective Date”) in one or more ways stipulated below:
    1. Announcement on the Company’s and the Affiliates’ Websites
    2. (www.amorepacific.com, www.amorepacificmall.com, www.osullocmall.com, www.aritaum.com, www.amorebeautycounty.com and others)
    3. Notification via e-mail or phone;
    4. Notification via text message (SMS, LMS, MMS, mDM, push notifications and others);
    5. Notification via fax or postal mail;
    6. Posting at each stores and franchises of the Company and the Affiliates.
    ② When notifying Members of a revision of this agreement and the particulars of the revision via e-mail, phone (including mobile phones), fax (document facsimile) or by using an address, the Company shall use the latest Member information on record.
    ③ As a rule, any revised agreement (hereinafter “Revised Agreement”) pursuant to this Article shall be deemed valid from its Effective Date.
    ④ Members who object to the Revised Agreement may withdraw their membership or file a formal objection. Members who neither withdraw their membership nor file an objection within thirty (30) days from the notification stipulated in Paragraph 1 will be deemed as given consent to the Revised Agreement.
    ⑤ Notification methods stipulated in this Article shall apply to other notifications and notices hereunder unless specified otherwise.

    Section 2. Membership Application, Withdrawal and others

    Article 5 - Membership Application

    ① Customers can apply for membership by filling out the application form provided by the Company and the Affiliates and consenting to the terms and conditions of this agreement and giving consent to the collection, provision and use of personal credit information.
    ② Members are prohibited from transferring or lending to a third party or using as collateral their membership and any rights granted under the membership unless stipulated otherwise in this agreement.
    ③ Members are required to present identification when applying for membership, withdrawing from membership and using points. Members who are unable to provide proof of identification may be restricted from using the Services as per this agreement.

    Article 6 - Membership Revocation and Withdrawal

    ① Members may request for withdrawal from membership at any time in writing (including in electronic format), or verbally, or by other methods defined by the Company or the Affiliate.
    ② The Company and Affiliates may restrict or revoke membership with notice of members who fall under any of the following circumstances. In the event of a Member’s death, however, membership is immediately revoked without prior notice from the Company or the Affiliates.
    1. Registration, entry or notification of falsified information during membership application;
    2. In the event of wrongful earning or using of Beauty Points;
    3. In the event of using the Membership Card in improper method or purposes;
    4. In the event of using the websites of the Company or the Affiliate to engage in activities prohibited by laws and regulations and the terms and conditions of this agreement;
    5. In the event a Member has prevented the use of the Company’s or the Affiliate’s websites by another Member or stealing information of others;
    6. Any violations of the obligations of Members defined by this agreement causing a loss of trust or violations of relevant laws and regulations;
    ③ Membership withdrawal as per Paragraph 1 of this Article and membership revocation as per Paragraph 2 of this Article shall come into effect as follows:
    1. Membership withdrawal and revocation are confirmed immediately, regardless of whether any points remain, on the date of the request for membership withdrawal and the date of notice for membership revocation, respectively. If the Member in question expresses his or her intent to forfeit ownership of the remaining Beauty Points, the withdrawal or revocation shall come into effect on the date of the withdrawal request or notice of revocation.
    2. Revocation of membership due to death comes into effect on the date of death.
    ④ The Company may retain the Connecting Information (CI) for thirty (30) days from the date of membership withdrawal to prevent any improper transaction. Such CI shall be immediately discarded after the defined period.
    ⑤ Members cannot re-apply for membership for thirty (30) days from the date of withdrawal.
    ⑥ In the event a Member’s intentional withdrawal and reapplication is confirmed, that Member may be restricted from applying for Amorepacific Consolidated Membership and receiving benefits in the future.

    Section 3. Service Benefits

    Article 7 - Membership Benefits

    ① Customers applying for membership shall consent to providing the Company and the Affiliates his or her personal information, while the Company and the Affiliates shall provide appropriate services to Members based on such consent.
    ② Members earn a portion of the amount spent on purchasing the products of the Company or the Affiliate as Beauty Points.
    ③ Members are given the qualification to participate in various events offered only to Beauty Point Members.
    ④ For new Members, Membership Card is issued at the store where the membership application took place.
    ⑤ Restrictions may apply in using Beauty Point Membership Services for franchise operators, employees of partner companies and other Members defined by the Company concerning earning and using Beauty Point, membership level, and other services pursuant to the purpose and policies of Beauty Point program.

    Article 8 - Earning Beauty Points

    ① Members can earn a proportion to the amount spent on purchasing the Goods and Services at the stores of the Company and the Affiliates or from (Sponsored) Door-to-door Counselors as Beauty Points at a rate determined by the Company and the Affiliates or established between the Company and the Affiliates. However, taxes and the public utilities' charge incurred in relation to earning Beauty Points shall be borne by Members.
    ② As a rule, Beauty Points are credited at the store of the Company or the Affiliate where the purchase was made or from the (Sponsored) Door-to-door Counselor.
    ③ As a rule, Members can earn a certain portion of their paid amount (based on the actual payment if the actual payment differs from the product order price) as Beauty Points. However, certain products, special bargains, bargain sale products may be excluded from points earning or offer different point earning rate as per the policies of the Company and the Affiliates.
    ④ Members can consolidate Beauty Points earned by participating in events offered by the Company and the Affiliates with Beauty Points earned by purchasing the products or using the services of the Company and the Affiliates to use together.
    ⑤ Accumulated Beauty Points earned in a year (January 1 to December 31 every year) as per Paragraph 3 cannot exceed 500,000 points regardless of the points’ expiration date and the use or expiry of earned points.
    ⑥ Point accrual condition, including Beauty Point accrual rate and the location of accrual, are subject to change with notice in accordance with Article 4 based on the changes to the business conditions of the Company and the Affiliates.

    Article 9 - Using Earned Points-

    ① Members can immediately start earning and using Beauty Points upon membership application in accordance with the terms and conditions of this agreement. However, certain products, special bargains, bargain sale products may be excluded from the program as per the policies of the Company and the Affiliates.
    ② Members can use their earned Beauty Points as a method of payment with a conversion rate of 1:1 (1 Beauty Point = 1 Korean won). Points can be used with cash or credit card.
    ③ Members are prohibited from transferring or lending to a third party, including their family, or using as collateral their earned points. However, the aforementioned excludes ‘gifting points’ recognized by the Company or the Affiliates. Points transferred or given by other Members pursuant to the ‘gifting points’ procedure may be restricted in its expiration period and the limit of transferrable amount and frequency as per the policies of the Company. Such matters shall be notified via the service website of the Company or the Affiliate.
    ④ Members can spend their Beauty Points within the accrued limit at stores of the Company and the Affiliates where Beauty Point earning is available or at the Company or Affiliate handled by (Sponsored) Door-to-door Counselors.
    ⑤ Giveaways and promotional gifts are not offered for products purchased with Beauty Points.
    ⑥ Point spending condition and service benefits, including the spending limit of Beauty Points and the location of spending, are subject to change with notice in accordance with Article 4 based on the changes to the business conditions of the Company and the Affiliates.

    Article 10 - Claiming Uncredited Points

    ① If earned Beauty Points have been uncredited, Members can present proof of purchase at the store where the product was purchased within sixty (60) days from the purchase to have the points credited.
    ② Accepted proof of purchase for claiming uncredited points is limited to purchase receipts, cash receipts, and card receipts received at the place of purchase.

    Article 11 - Deduction and Expiration of Points

    ① The Company and its Affiliates may deduct points if points earned by a Member is deemed to have been earned in an inappropriate manner or using stolen personal information.
    ② All Beauty Points upon membership withdrawal or revocation by the Company or the Affiliate shall be automatically expired.
    ③ As a rule, all Beauty Points earned through purchase will automatically expire if the Member has not earned a Beauty Point earned through purchase for a period of one (1) year since his or her last accrual date of Beauty Point earned through purchase. Beauty Point earned through purchase refers to the basic points accrued at the point of a purchase (or when payment is collected in case of door-to-door sales channel). Points earned through events other than purchases are not recognized as Beauty Points earned through purchase.
    ④ The Company is not obligated to notify Members on point expiration such as points expected to expire and time of expiration in cases where points are expired due to reaching its expiration date. However, the Company and its Affiliates shall take measures to enable customers to be aware of point expiration by allowing customers to check to-be-expired points at the websites of the Company and the Affiliates.
    ⑤ The expiration date of Beauty Points is defined by the Company (maximum of 1 year). The expiration date of points additionally provided by the Company and the Affiliates as part of marketing activities such as events can be separately defined as per the policies of the Company and the Affiliate, which shall be separately notified.
    ⑥ Beauty Points that expire following membership withdrawal, revocation or absence of transactions (one year) shall expire without being paid out in cash and cannot be reclaimed.

    Article 12 - Notification of Change

    ① Members are required to immediately notify stores or the relevant department of the Company and its Affiliate of any changes to personal information including address, (mobile) phone number, e-mail and postal mail address to ensure continuation of the Services.
    ② The responsibility of any discontinuance in Services resulting from negligence in obligation to notify as per above Paragraph 1 lies with the Member.

    Section 4. Protection of Personal Information

    Article 13 - Collection and Use of Personal Information

    ① The Company, with the consent of the customer who wishes to apply as a Member, collects the minimum amount of personal information required to provide the Services and may collect additional information needed not only at the point of membership application but also for the operation of the membership program over the course of the membership.
    ② In the event of a change in personal information or his or her information stolen by a third party, the Member must report the matter to the customer service center of the Company or the Affiliate to ensure continued service benefits and protection of personal information. The Company will not be held liable for any loss occurred by the Member’s negligence thereof.
    ③The personal information of Members collected as per this agreement is used to provide good-quality service to its Members and not for any other purposes.
    ④ The purpose of the use of personal information may be subject to change along with the changes to services provided to Members. Members will be given prior notice of such change pursuant to the procedure defined in this agreement. A Member who does not object to the changes related to personal information within thirty (30) days of the Company’s notification or notice will be considered to have given consent to the Company and the Affiliates concerning the revised provision and use of personal information. Notwithstanding the foregoing, Members can withdraw his or her consent at any time.

    Article 14 - Miscellaneous

    ① The Company discloses its policy on handling the personal information of Members and implements personal information policies accordingly.
    ② Members can find details of the handling of personal information on the first page of websites listed under Article 4-1-1 by reading the personal information policy of the Company.

    Section 5. Websites

    Article 15 - General

    Amorepacific and its Affiliates operate the following websites to provide Members with Services in a more effective manner. These websites are subject to addition or shutdown with prior notice to Members.
    Amorepacific Membership Website (www.amorepacific.com)
    Amorepacific Ecommerce Website (www.amorepacificmall.com)
    Osulloc Website (www.osullocmall.com)
    Aritaum Website (www.aritaum.com)
    Amore Beauty County Website (www.beautypoint.co.kr)

    Article 16 - Summary of Website Services and Change

    ① Amorepacific and its Affiliates provide the following services through their websites:
    1. Information on Beauty Point Services and Total Beauty Services;
    2. Information on products;
    3. Other services determined by Amorepacific and its Affiliates.
    ② In the event of a change in services offered via websites, Amorepacific and its Affiliates shall inform Members of the change in advance on their websites.

    Article 17 - Suspension of Website Services

    ① Amorepacific and its Affiliates may temporarily suspend Website Services in part or in whole in the event of a ICT systems inspection, repair, replacement, malfunction, or in case of a disruption in communication. In these events, Amorepacific and its Affiliates shall inform Members in advance of such events.
    ② Amorepacific and its Affiliates shall compensate members within the scope of proximate causal relation for damages incurred due to deliberate or accidental suspension of Website Services on their part.

    Article 18 - Member ID and Password-

    ① Members who wish to use Website Services must choose and register a Member ID and Password as per procedure defined by Amorepacific and its Affiliates.
    ② Members using Website Services must manage their own Member ID and Password and must not allow a third party from using them. As a rule, the responsibility of managing Member ID and Password lies with the Member.
    ③ If a Member becomes aware that a third party is using his or her Member ID and Password, the Member must immediately report the matter to Amorepacific and its Affiliates and follow the instructions provided.

    Article 19 - Obligations of the Member-

    ① Members are prohibited from doing the following when using the Website Services of Amorepacific and its Affiliates:
    1. Concerning personal information: registration of falsified information during membership application or change in personal information and stealing information of others.
    2. Concerning intellectual property rights: changing, deleting or otherwise damaging information published by Amorepacific or its Affiliates or infringing the copyrights and intellectual property rights of third parties.
    3. Other inappropriate activities: transmitting or posting information (such as computer programs) other than those designated by Amorepacific or its Affiliates, activities that defame third parties, disrupt operations, or disclosing or posting on websites information that violate public order and standards of decency such as indecent or violent images, sounds or texts.
    ② Amorepacific and its Affiliates may delete posts and take other necessary measures in response to activities that violate the obligations of the Member as per Paragraph 1.

    Article 20 - Responsibilities Concerning Website Links

    In the event websites of Amorepacific and its Affiliates are connected to other websites via links or other means, Amorepacific and its Affiliates hold no responsibility over any transactions Members independently engage in the other websites connected via link.

    Article 21 - Intellectual Property Rights

    ① morepacific and its Affiliates reserve intellectual property rights on posts published on each websites by Amorepacific and its Affiliates under due rights.
    ② Members are prohibited from copying, transmitting, publishing, distributing, broadcasting, using for monetary purposes or allowing a third party to use information gained by using the websites of Amorepacific and its Affiliates without prior consent.
    ③ In the event information posted on the website by a Member infringe third-party intellectual property rights, the Member shall solely be responsible for any civil or criminal consequences.

    Article 22 -Resolution of Disputes Concerning the Use of Website Services

    Amorepacific and its Affiliates will promptly and in good faith address all complaints received by the operator of the relevant website from Members concerning the use of the Website Services of Amorepacific and its Affiliates.

    Section 6. Miscellaneous

    Article 23 - Service Termination

    In the event Amorepacific or its Affiliates shuts down the Services stipulated in this agreement due to unavoidable reasons such as dissolution or integration of its businesses, transfer of business, merger or divestiture, or change in management policy, Amorepacific or its Affiliates shall inform Members of such service termination at least thirty (30) days in advance.

    Article 24 - Responsibilities Concerning Violation of Agreement

    Amorepacific, its Affiliates and Members shall fulfill their respective obligations under this agreement in good faith and shall each be held responsible for the consequences of any violation of the terms and conditions of this agreement.

    Article 25 - Resolution of Dispute

    ① Any matters not stipulated herein and matters that require interpretation shall be subjected to the relevant laws and regulations of the Republic of Korea and commercial practices.
    ② With respect to the resolution of disputes or litigations concerning the Services under this agreement, the first instance competent court shall be the court which has jurisdiction over the address of the concerned Member or Seoul Western District Court.
    * For inquiries on Amorepacific Consolidated Membership ‘Beauty Point’ and Membership, please call 080-023-5454

    Chapter 3. Amorepacific Shopping Mall Website Services

    Article 1 - Purpose

    The purpose of this agreement is to set forth rights, obligations and responsibilities of customers in using the services (hereinafter “the Services”) offered by the Mall. This agreement also applies to all electronic transactions made with a personal computer, mobile device or in any other electronic format, provided that the purpose and nature remain the same.

    Article 2 - Disclosure of the Agreement

    ① The Mall shall disclose and display the content of this agreement, company name and the name of its CEO, the addresses of its place of businesses (including the address of places where customers can file complaints), phone number, fax number, e-mail address, business registration number, e-commerce registration number, and the information of the individual in charge of managing personal information on the main page of the Mall’s website for customers to easily access. The terms and conditions of this agreement, however, may be displayed on a separate linked page.
    ② The Mall shall disclose and display important sections of the agreement such as subscription withdrawal, shipping responsibilities, and refund conditions on a separate linked page or pop-up screen so that customers can read and understand before he or she provides consent to the terms and conditions herein.
    ③ The Mall may revise this agreement within the scope permitted by the Act on the Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Framework Act on Electronic Commerce, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Personal Information Protection Act, Act on Door-to-door Sales, Consumer Protection Act, and other relevant laws and regulations.

    Article 3 - Provision of Services and Changes Thereof

    ① The Mall shall conduct the following duties:
    1. Provision of information concerning Goods and Services and conclusion of purchase agreements;
    2. Delivery of goods for which purchase agreements have been concluded;
    3. Provision of services related to the purchase agreements and delivery;
    4. Customer service regarding the Services;
    5. Other duties defined by the Mall.
    ② In the event goods are out of stock or changes to its technical specifications are made, the Mall may change the content of the goods to be offered in future contract. In this case, the Mall shall immediately post the particulars of the change and the date of when the said change will be reflected on the place where the initial offer was posted.
    ③ In the event the Mall changes the content of the services it has agreed to provide to the customer via contract due to the concerned goods being out of stock or its specifications being changed, the Mall shall immediately notify the concerned customer of the reasons for such change in a way notification can be made.
    ④ The Mall shall compensate the customer for any damages incurred in the event of the above Paragraph. However, such compensation does not apply if the Mall can prove there was no intention or negligence on its part.

    Article 4 - Suspension of Services

    ① In the event computers or other ICT systems require maintenance, replacement, or servicing, or suffer a disruption in communication, the Mall may inform customers and temporarily suspend Services.
    ② The Mall shall compensate users for any damages incurred in the event of a temporary suspension of Services as per the above Paragraph. However, the Mall shall not be held liable if there was no intention or negligence on its part.
    ③ In the event the Mall cannot provide Services due to change in type of business, forfeiture of business, or merger of businesses, the Mall shall inform users of the fact and compensate consumers in accordance with the initially proposed conditions. However, if the Mall had not announced such conditions of compensation, it shall pay users’ mileage or points in cash or in-kind equivalent in commercial value used throughout the Mall.

    Article 5 - Purchase Order

    Customers can make purchase orders as per the process described below or in a similar way. The Mall shall make the below content clear for the customer in placing purchase orders. However, clauses 2 and 4 below may not apply to customers who are Members.
    1. Search and choose goods;
    2. Enter name, address, phone number, e-mail address, mobile phone number, among others;
    3. Confirm terms and conditions of this agreement, services for which customers cannot withdraw subscription, details of costs including shipping fee and installation fee;
    4. Agree to the terms and conditions of this agreement and express confirmation or rejection to the items listed under clause 3;
    5. Place purchase order of the goods and confirm or agree to the Mall’s confirmation;
    6. Choose payment method.

    Article 6 - Conclusion of Purchase Agreement

    ① The Mall may not approve customer’s subscription if the customers’ purchase order has been made under any of the following circumstances. However, purchase orders placed by a minor may be cancelled by the minor or the minor’s legal representative if approval for the purchase is not gained from said legal representative.
    1. Falsified, incomplete, or incorrect information was provided in the purchase order;
    2. Order was placed by minor without the approval of his or her legal guardian;
    3. Approval of purchase order is deemed to present severe technical disruption.
    ② The Mall’s approval is delivered to the customer after the order is placed via e-mail. The arrival of said e-mail constitutes the conclusion of the purchase agreement.
    ③ The Mall’s approval e-mail shall include confirmation of the purchase order made by the customer, availability of the goods ordered, and information on how to change or cancel the purchase order.

    Article 7 - Payment Method

    Methods of payment for goods purchased from the Mall are as follows. However, accepted method of payment is subject to change in accordance with the Company’s business policy or for other reasons.
    1. Account transfer via Internet banking or phone banking;
    2. Debit card, prepaid card, credit card;
    3. Direct online deposit;
    4. Mobile phone payment;
    5. Coupons, points, or other promotional means provided by the Mall.

    Article 8 - Receipt Notification, Change and Cancellation of Purchase Order

    ① The Mall shall send a receipt notification to the customer upon receiving a purchase order.
    ② Immediately upon receiving the receipt notification, the customer may request for change or cancellation of purchase order via the Mall’s website or phone in the event of an inconsistency is expression of intent. Upon such request, the Mall is required to process the customer’s request without delay. However, if payment for the concerned purchase order has already been made, terms and conditions herein concerning withdrawal of subscription applies.
    ③ If the Mall is unable to control the process for said request for change or cancellation, the order shall be refunded and the subscription withdrawal process applies.

    Article 9 - Delivery

    ① The Mall shall take necessary steps, including manufacturing and packaging, to deliver the ordered goods within seven (7) days from customer subscription, unless a separate agreement regarding time to delivery has been made with the customer. However, if the Mall has already received payment in part or whole for the concerned purchase order, the Mall shall take necessary steps to deliver the ordered goods within three (3) business days of said payment. The Mall is required to take necessary measures for the customer to check the delivery process and progress of his or her purchase.
    ② The Mall shall state the method of delivery of the ordered goods, the party responsible for the cost of delivery per delivery method, and the delivery time per each delivery method. If the delivery is not made by the promised date due to the Mall’s intention or negligence, the Mall shall compensate the customer for damages incurred. However, such compensation does not apply if the Mall can prove there was no intention or negligence on its part.
    ③ The Mall shall package the ordered goods so as to prevent any damages in the delivery process. In the event of delivering goods as per a subscription by the consumer, the Mall shall include and send a written statement of details (hereinafter “Supply Statement”) to the consumer in accordance with the Act on Consumer Protection in Electronic Commerce.

    Article 10 - Refund

    If the Mall is unable to deliver or provide the goods ordered by a customer due to the goods being out of stock, it shall immediately notify the customer of the reason. If payment for the concerned goods has already been made, the Mall shall refund or take necessary steps to refund within three (3) business days of receiving the payment.

    Article 11 - Withdrawal from Subscription

    ① Customer who has entered a purchase agreement with the Mall can withdraw from subscription within seven (7) days (or seven (7) days from the supply or goods or the initiation of supply of goods, if the supply of goods takes place later than when the written agreement is received) from receiving the content of the agreement in written form.
    ② Customers cannot return or exchange received goods in any of the following circumstances:
    1. Received goods has been lost or damaged due to reasons for which the customer is at fault (not applicable to damage done to packaging for the purpose of checking the content of the goods);
    2. Value of the goods has substantially decreased by the use or partial consumption by the customer;
    3. Value of the goods has substantially decreased due to passage of time to the point where resale of the concerned goods has become difficult;
    4. If the packaging of the original goods has been damaged concerning goods that can be duplicated to goods of equal performance.
    ③ Restriction of withdrawal from subscription as per clauses 2 and 4 above shall not apply if the Mall has failed to clearly indicate said restrictions for easy reference.
    ④ Notwithstanding the above Paragraphs 1 and 2, customers may withdraw from subscription if the received goods is found to be not as indicated, advertised, or otherwise not executed as per the purchase agreement within three (3) months of receiving the goods or within thirty (30) days of discovering or being able to discover the fact.

    Article 12 - Effects of Subscription Withdrawal

    ① Upon receiving returned goods from customer, the Mall shall refund the already-received payment for said goods within three (3) business days (batch refund on every Tuesdays and Fridays). Should the Mall fail to refund within the abovementioned period, it shall pay the customer a delay charge calculated by multiplying the delay charge rate defined by the Fair Trade Commission for the duration of the delay.
    ② If the refund is for goods purchased using a credit card or electronic money as method of payment, the Mall shall without delay request the concerned method of payment provider to suspend or cancel the payment.
    ③ As a rule, costs associated with the return of goods due to withdrawal from subscription are borne by the customer. The Mall will not seek penalty or compensation for damages from customer on the grounds of subscription withdrawal. In the event of subscription withdrawal on the grounds of the goods not being as indicated, advertised, or otherwise not executed as per the purchase agreement, costs associated with the return of the concerned goods shall be covered by the Mall.
    ④ Should a customer refuse acceptance of the ordered goods or wish for a refund, the customer shall cover shipping fee (two-way shipping fee if the purchased goods were offered with free shipping, and one-way shipping fee if the first delivery has already been paid by the customer) and the remittance charge. The Mall shall make the refund after confirming that the goods have been returned.
    ⑤ The customer shall cover for two-way shipping fee if exchanging or returning received goods because of a simple change of heart.
    ⑥ The customer shall cover for the shipping fee of goods that have been delivered but returned only to be delivered again due to the customer unavailable to receive the goods or the address being incorrect.
    ⑦ For all return of goods, customers must return any giveaways or gifts offered as promotional items. If customers have used such giveaways, the Mall may deduct the corresponding value before providing the refund. This does not apply to returns due to reasons for which the Mall is responsible.

    Article 13 - Disclaimer

    ① The Company is exempt from responsibility for disruptions in the use of Services for which the Member is at fault.
    ② The Company is exempt from responsibility for Members failing to gain benefits expected from the Company’s provision of the Services or any damages incurred due to selection or use of Service materials.
    ③ The Company is exempt from responsibility for the reliability and accuracy of information, materials, and facts posted by the Member.

    Article 14 - Competent Court

    ① Any matters not stipulated herein and matters that require interpretation shall be subjected to the relevant laws and regulations of the Republic of Korea and commercial practices.
    ② With respect to the resolution of disputes or litigations concerning the use of Services under this agreement, the first instance competent court shall be the court which has jurisdiction over the address of the concerned Member or Seoul Western District Court.

    Supplementary Provision

    ? 2018.08.01 Article 1 (Effective Date) This agreement shall become effective as of September 1, 2018.
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